Frequently Asked Questions: Warranties & Rebates
Who Will Process My Rebates?
Edison Heating & Cooling will provide and process all required manufacturers and state rebate paperwork.
What Does Factory Authorized mean? Are all Carrier Dealers Factory Authorized?
Edison Heating & Cooling has earned the right to be Factory Authorized. Not all Carrier dealers are Factory Authorized. Carrier has selected us because of our knowledge of the products, service of customers and we have meet Carrier’s very rigid criteria. Our installations and their quality also undergo a close scrutiny each year to maintain our right to be called Factory Authorized. This means you receive the best products, installation and service, and it is all back by Carrier the world’s largest heating & cooling manufacturer.
Who Will Register My Products?
Edison Heating & Cooling completes all product registration and warranty activations required unless you are notified in writing.
Do You Offer Extended Warranties?
I am sorry we do not offer any extended warranties. Our new systems often come with a 10-year parts and labor warranty. Unfortunately, extended warranties do not offer coverage on most major parts and leave the consumer with large repair bills or unexpected system replacements after spending thousands of dollars on coverage that does not meet their expectations.
What Are Your Guarantees / Warranties?
Edison Heating & Cooling offers our 100% Satisfaction Guarantee which means if, for any reason you are dissatisfied with your Carrier equipment within one year of the installation date, as a Carrier Factory Authorized dealer, we will correct the problem or remove the equipment and refund your purchase price.
New systems also come with our standard 5-year labor guarantee or you can upgrade to a 10-year labor warranty at the time of purchase with your Comfort Advisor.
Carrier products of a full 10-year parts warranty from the date of installation of all products. Other manufacturers warranty will vary depending upon the product.